WhatX
Messaging Business Solution
WhatX is Penext's enterprise WhatsApp Business Cloud API (v21.0) automation suite. Connect Tally Prime, Busy, SAP & Zoho to deliver automated PDF invoices with dynamic UPI payment links, manage multi-agent support desks, deploy Google Gemini AI chatbots, and monitor WABA health tiers with 99.99% delivery uptime.
Connect Your ERP & Accounting Software to WhatsApp in 5 Minutes
No complex Meta Graph API setup required. Dispatch transactional invoices, OTPs, ledger balances, and payment reminders directly from Tally Prime, Busy, SAP, Zoho CRM, and custom CRMs with automated payload parsing, high-throughput BullMQ queueing, and real-time delivery status webhooks.
POST /api/v1/erp/messages/send-template Authorization: Bearer whatx_live_YOUR_API_KEY Content-Type: application/json { "to": "+919584545464", "template_name": "invoice_payment_alert", "language": "en", "parameters": [ "Amit Sharma", "INV-891", "₹14,500", "https://pay.penext.in/inv-891" ], "media_url": "https://erp.domain.com/inv-891.pdf" }
{"success": true, "status": "QUEUED", "cost": 0.12, "waba_id": "104928174"}
BullMQ Redis queued rate limiting protects your WABA phone health tier.
Pre-built webhooks and desktop bridges for Indian accounting systems.
Autonomous bilingual Hindi & English catalog assistant & template generator.
Zero hidden markups. Prepaid INR wallet top-up via UPI & NetBanking.
WhatX Platform Architecture & Features
Everything your enterprise needs to automate WhatsApp conversations, billing alerts, and customer support.
1. Official Meta Cloud API v21.0
Enterprise Messaging Core- Instant Self-Onboarding via Meta Embedded Signup popup
- Super Admin Assisted Manual Onboarding for stuck WABAs
- Verified WhatsApp Green Tick Official Business Account support
- WABA Health Quality Score (Green/Yellow/Red) monitoring
- Automatic Tier Limit scaling (250 → 1K → 10K → 100K/day)
- 100% Data isolation per tenant with end-to-end encryption
2. Multi-Agent Live Support Desk
Shared Team Inbox- Single WhatsApp number managed by unlimited staff seats
- Intelligent Round-Robin lead and ticket assignment
- Internal private notes visible only to support team agents
- Quick canned reply shortcuts (e.g.,
/bank,/quote) - Customer conversation tags, priority flags & SLA timers
- Super Admin live inspection and support takeover desk
3. Gemini AI Studio & Bots
Google Gemini AI Integration- 1-Prompt Meta-compliant template drafting in Gemini Studio
- Autonomous bilingual (Hindi & English) customer Q&A bots
- AI catalog lookup and product recommendation engine
- Automated human-agent handoff when complex issues arise
- Tone customization (Formal Enterprise, Friendly MSME)
- Zero training coding required — upload FAQs and price sheets
4. ERP Messaging Gateway
Automated Invoicing & Alerts- Instant invoice PDF dispatches from Tally Prime & Busy
- Embedded dynamic UPI payment links for rapid receivables
- Order confirmation, dispatch e-Way bill & tracking alerts
- Payment receipt acknowledgment & outstanding balance reminders
- BullMQ Redis buffer handling bursts up to 80 msgs/second
- Real-time webhook events:
sent,delivered,read,failed
5. 1-Click Dynamic UPI Links
Faster Receivables (DSO)- Embed dynamic payment links directly in WhatsApp alerts
- Opens customer GPay, PhonePe, Paytm with pre-filled amount
- Accelerates B2B collections and cuts DSO by over 40%
- Instant payment confirmation receipts dispatched on WhatsApp
- Automated overdue payment reminder schedules
- Zero payment gateway markups with direct UPI settlements
6. Status Webhooks & Audit
Real-Time Telemetry- Live webhook callbacks for message dispatch status
- Track exact
deliveredandreadtimestamps - Detailed error reason codes for failed deliveries
- Exportable audit logs for compliance & sales tracking
- IP whitelisting and enterprise HMAC secret verification
- 99.99% message delivery SLA with automatic retries
WhatX India Pricing Plans (₹)
Official Meta Cloud API conversation charges with zero hidden markups. Top up via UPI, NetBanking, or Cards.
Perfect for evaluating WhatsApp Cloud API and testing ERP webhook integration.
- ₹500 Free Message Credits included
- 1 Agent Login Seat included
- Meta Cloud API Self-Onboarding popup
- Utility Message Rate: ₹0.12
- Marketing Message Rate: ₹0.78
For growing businesses needing multi-agent live desks and seamless ERP connectivity.
- 5 Multi-Agent Staff Seats included
- Google Gemini AI Chatbot & Template Studio
- Full ERP Gateway (Tally, Busy, SAP, Zoho)
- Dedicated High-Speed Webhook Dispatcher
- WhatsApp Priority Technical Support
Tailored for high-volume dispatches (> 100,000 msgs/month) and custom ERP middleware.
- Unlimited Agent Seats & Custom Hierarchy
- Dedicated Middleware Connector & On-Premises Option
- Tier 100K Throughput Optimization (BullMQ Cluster)
- Dedicated India Account Manager
- 99.99% Uptime Enterprise SLA Agreement
Common Questions About WhatX
Information regarding WhatsApp Cloud API onboarding, ERP integrations, Gemini AI bots, and pricing.
WhatX is Penext's enterprise WhatsApp Business Cloud API (v21.0) & Messaging Business Solution. It enables businesses to connect Tally, Busy, SAP, Zoho, and custom ERPs to automate WhatsApp invoice dispatches, dynamic UPI payment links, delivery tracking alerts, and OTPs. It also includes a shared multi-agent live chat support desk and Google Gemini AI chatbots for 24/7 customer support in English and Hindi.
WhatX provides a lightweight REST API Gateway with automatic payload schema formatting. When an invoice, dispatch voucher, or payment receipt is generated in Tally, Busy, SAP, or Zoho, the system posts recipient details, variable arrays, and PDF media URLs to WhatX, which handles Meta template matching, parameter mapping, queuing, and real-time delivery webhooks (sent, delivered, read, failed).
WhatX offers transparent pay-as-you-go pricing in Indian Rupees (₹) with zero markup on official Meta Cloud API charges. Utility messages (invoices, OTPs, order updates) are charged at ~₹0.12 per conversation, and Marketing messages at ~₹0.78 per conversation. Every new signup receives ₹500 free trial credits, and monthly subscription tiers start at ₹1,499/month for 5 multi-agent seats and Gemini AI chatbot integration.
The built-in Gemini AI Studio allows users to generate Meta-compliant message templates with a single prompt. Furthermore, the conversational Gemini AI bot can be trained on your product catalog, FAQs, and price lists to autonomously answer customer inquiries, share payment links, and qualify leads in both Hindi and English 24/7.
WhatX continuously tracks Meta WABA Quality Ratings (Green/Yellow/Red) and enforces intelligent rate-limiting via BullMQ Redis queues (up to 80 msgs/second). It monitors daily messaging tier limits (250, 1K, 10K, 100K) and uses pre-approved Meta utility templates to ensure 100% compliance and zero number bans.
Ready to Automate WhatsApp Messaging with WhatX?
Get in touch with our solutions engineering team to discuss Meta Cloud API onboarding, ERP webhooks, and multi-agent live desk deployments.